At Gym Gear Shop, we stand behind the quality of our professional-grade fitness equipment. We want you to be completely satisfied with your purchase of Olympic bars, weight benches, cable machines, and other commercial-grade gym equipment. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in new, unused condition with original packaging
  • Return must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Important Note: For hygiene and safety reasons, certain items cannot be returned or exchanged:

  • Boxing Gloves & Pads
  • Battle Ropes (due to potential wear from testing)

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order by emailing [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Gym Gear Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #: [Your Order Number]). Details of item(s) for return/exchange: – Product Name: – Quantity: – Reason for return/exchange: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Our team will respond within 1-2 business days with:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in their original packaging with all included accessories and documentation. Include a copy of your order confirmation or packing slip. Ship to:

Gym Gear Shop Returns
212 Norma Avenue
Greensboro, NC 27407
USA

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Processing Your Return/Exchange

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • For exchanges: Your replacement item will be shipped within 1-2 business days after approval
  • For returns: Your refund will be processed according to the method below

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Please note that shipping fees are non-refundable, except in cases where the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item

International Returns

For customers outside the United States:

  • All customs duties and taxes for returns are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to currency conversion fees

Professional Equipment Guarantee: We understand that commercial gym owners and fitness professionals rely on our equipment for their business. If you encounter any issues with our products beyond the return window, please contact us – we’re committed to finding solutions for our professional clients.

For any questions about our returns and exchanges policy, contact us at:

Email: [email protected]
Phone: (336) 555-0187 (9AM-5PM EST)